Terms & Conditions

Orders & Payment.

All prices are in Indonesian Rupiah and subject to change. Taxes and shipping fees are added at checkout. Orders are processed after payment confirmation. We reserve the rights to cancel orders due to pricing mistakes, stock issues, or suspicious activity.

Shipping.

We ship orders within 14 business days. Delays due to carriers or unforeseen events are not our liabilities. International customers are responsible for customs fees and compliance with local laws. 

Refund Policy.

We want you to be completely happy with your order, as coffee is a consumable product we’ll only replace or refund coffee if it’s faulty or damaged. This is subject to assessment by our Roastery team and Head of Coffee, as and when applicable. Get in touch via vielcoffeecompany@gmail.com for any queries regarding your coffee delivery. 

Intellectual Property.

Logo is owned by VIEL COFFEE and protected by trademark. Unauthorized use is prohibited.